Refund policy

We hope you're completely happy with your purchase but if something isn’t right, you can easily request a return or exchange through our online Returns Portal.

Returns

• You may return your item within 14 days of receiving your order for a refund or exchange.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• End of Line (Sale) items, Gift Cards, and personalised items are non-refundable and cannot be exchanged.
• Refunds are processed to your original payment method within 7 working days of your item receipt and item inspection. 
• Original shipping costs are non-refundable.
• Return shipping costs are your responsibility unless the item is faulty or incorrect.
• Please use our Returns Portal to start your return.
• Start your return here:

                                        https://shopify.com/79256650076/account

 

International & EU Duties & Taxes

As the UK is no longer part of the EU, import duties and taxes may apply to international orders.

• Import Duties & Taxes: Customers are responsible for any local import duties, VAT, or customs fees. These are set by your country’s customs authority.
• VAT on Children’s Clothing: UK orders are VAT free for children’s clothing, but EU and international customs may still apply local VAT.
• Shipping Methods:
• Delivered Duty Paid (DDP): Where possible, duties and taxes are included at checkout.
• Delivered at Place (DAP): In some cases, customers pay duties and taxes upon delivery.
• Any applicable customs details will be shown at checkout.

If you have any questions about your return or refund, please contact our team on Returns@tnflondon.com We aim to reply within 2 working days.